Shipping Policy

Order Confirmation & Delivery:

As soon as you place your order we will pre-authorise your card, however your card will not be charged.

Once we confirm your item can be shipped, we will then charge your card and your order will be dispatched. We’ll send you tracking details by email within 24/48 hours of your order being dispatched. If you have not received tracking details within 2 working days, please reach out to us via email support@ecoelectricbikes.co.uk so that we can help.

Note: We only deliver to the United Kingdom mainland.

Order Handling Time: 0 to 2 days

Transit Time: 2 to 5 days

Our Couriers: DPD, UK Mail, DHL, FedEx and UPS

Upon Delivery:

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to support@ecoelectricbikes.co.uk so that we can open an insurance claim on your behalf.

NOTE: Please keep your original box and packing materials for at least 14 days after delivery for any potential return.

Cancellations & Refunds:

Any orders cancelled after 12 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.

For all cancellations & refunds please contact us at returns@ecoelectricbikes.co.uk or Tel 0333 050 4645 alternatively support@ecoelectricbikes.co.uk so that we can support you.